Support

Tell Me is a task and time tracker for a team. If something isn't working, or you can't get in, write to us — a person reads it.

Common things

I can't sign in

Sign-in needs three things: your workspace, your name exactly as your manager added it, and your password. If you've never signed in before, your first sign-in sets your password — type the one you want. If you've forgotten it, your workspace's manager can clear it for you, and your next sign-in sets a new one.

My teammate's changes aren't showing

The app refreshes itself every few seconds while it's open, and again when you come back to it. If the yellow Offline bar is showing, the phone can't reach the server — the app is showing you the last data it had, and it will catch up on its own when the connection is back.

I logged time with no signal — is it lost?

No. Time you log, comments you write and tasks you add while offline are saved on the phone and sent as soon as there's a connection; the bar at the top tells you how many changes are waiting. Editing an existing task does need a connection, so that your change can't quietly overwrite a teammate's.

Notifications aren't arriving

Check Settings → Notifications in the app is switched on, and that your phone allows notifications for Tell Me: on iPhone in Settings → Tell Me → Notifications, on Android in Settings → Apps → Tell Me → Notifications. If you declined the prompt the first time, it can only be re-enabled from there.

How do I turn on Face ID or fingerprint unlock?

Settings → Notifications and security in the app. With it on, the app asks your phone to confirm it's you each time you open it or return to it.

How do I delete my account?

Settings → Account → Delete my account, inside the app. It removes your account and your work, and it can't be undone. If you're your workspace's manager, hand that role to someone else first — otherwise nobody left can approve work.

If you can't open the app, email us from the workspace and name you sign in with, and we'll delete the account for you.

How do I get my data out?

The work report and time reports export as CSV from inside the app, which opens in Numbers, Excel or Sheets. Managers can also export the whole workspace.